Terms & Conditions/Complaints & After Sale
NO LICENCE NO TEST DRIVE,
When a customer comes in an finds a vehicle that they would like to purchase from us we then take a £200 deposit an take the vehicle off the market.
We then get the vehicle freshly MOT done for 12 Months (this doesn’t apply to vehicles already advertised With a Mot date), Depending on how busy we are this could take a few days. While its at the MOT station the vehicle also gets a once over by the mechanic. You also get 12 Months AA Breakdown Cover & 28 days Major mechanical warranty. MOT’S can’t be done on the same day.
ALL DEPOSITS are none refundable, If you change your mind after a deposit has been given & the vehicle has been taken off the market deposit will not be refunded. DEPOSITS are none transferable to any other vehicle on the market by us.
Vehicles must be collected & paid in full with in 7 days from the date vehicle being ready for collection, a £7.50 per day charge will be applied if the vehicles left longer. You’ll lose your deposit if the vehicle is not paid for with in 7 days from the date vehicle being ready, the vehicle must not be left with out collection for 2 weeks from deposit date.
Returns & Repairs
If there’s a return agreed there will be a £200 re-stocking fee, 50p a mile for every mile the vehicle was used & £25 V5/Logbook charge. Vehicles must be returned in the same condition as on the day of purchase, returns & repairs will only be actioned with in 28 days of date of purchase, Claims will be replied to & looked into with in 14 working days from claim date. All complaints must be in must be emailed or sent via post.
All returns & complaints/claims will be actioned between MONDAY & THURSDAY (FRIDAY WE ARE CLOSED)
BANK HOLIDAYS, SATURDAYS & SUNDAYS after sales & complaints lines CLOSED (ONLY OPEN FOR SALES)
All returns & complaints/claims will be actioned in accordance with the consumer rights act 2015, Any inspection of the vehicle supplied by us must be done at a VAT Registered garage & a report must be provided to us before any claim can be actioned, your statuary rights are not affected.
We accept debit & credit cards, Bank Transfers & Cash Payments
Local & National delivery service is available this is a chargeable service, please call for a quote
Useful Numbers & Emails
SALES: 0121 784 3496 | 0786 3346980
AFTER SALES/COMPLAINTS: 0786 4031547